Can I make portal only customers or can I make an active user a portal only customer?

[Jeremy Price]

Basically I am trying to remove a lot of users from my instance but I want to make them portal customers so they can still make a portal ticket. Or do I have the ability to make portal customers foer New Users being added. After reading the doc on removing the check boxed and send invitation email it should make that user a portal only customer but that doesn't seem to be working. 

I'm assuming that's because the user was once on my instance so I deleted the user tried readding them with nothing checked on the create users screeen and they were still made to be an active user. 

[Jack Brickey · Accepted solution]

@Jeremy Price, to be clear you have a user(s) that have application access or are agents or what?

You can certainly change a user to portal only if you are an admin. Just go to User Management, enter the users name and uncheck the application access then ensure that they are listed as a Customer in the project(s) of choice.

[Jeremy Price]

Users that have application access. Ok, now once I remove all of the checkmarks, am I still going to be charged for that one user? 

[Jack Brickey]

no. once they are portal only (customer) then they are free.