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Can I set default filter to include resolved tickets in "Requests" (customer view)?

Arlene.Amaya
Arlene.Amaya
Contributor
February 20, 2024

When a customer navigates to "Requests" in the JSM portal, the default filter includes only unresolved tickets. Our customers would like to be able to see all of their tickets - both resolved and unresolved. Is there a way to change the default filter?

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