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Can Jira Service Desk extract information from an request and put this into an excel/google sheet?

Laura Ainsworth (UK) September 6, 2019

Once Jira SD has been integrated with a mailbox, is it possible that information in emails (which are all in the same format) can be extracted and put into an excel / google sheet on a shared drive? For example, if I were to receive emails in a form type following format: 

 

First name: John

Last name: Smith

Telephone number: 123456789

 

Is there a way of having Jira automatically populate a spreadsheet with this information so that, each time an email in this format comes in, the information will be added in subsequent rows?

 

I have looked into Jira reporting but it doesn't appear to be able to support this and I have also looked into the Jira better excel exporter plug in but neither have definitive answers on this. 

 

Thanks!

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