Can a notification email be sent out upon the creation of a new event based on the severity?

[Clarisse Sinnot]

Can these emails be filtered to only be sent when a certain severity of an event is created? 

[Alexis Robert]

Hi @Clarisse Sinnot , 

on Jira Cloud you can achieve this with Automation for Jira , as it's available on all Jira Cloud sites : https://www.atlassian.com/software/jira/features/automation

You would create a new rule and use the trigger "Issue Created", use a new condition "Severy = High" and use action "Send an email".

Let me know if this helps, 

--Alexis

[Boris Berenberg - Atlas Authority]

We support this in Notification Assistant for Jira 

https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview

[Dirk Ronsmans]

@Clarisse Sinnot ,

You can indeed use the automation to send it out as a quick fix and using the included automation.

On the normal notifications you cannot really specify a rule.

If you are willing to go the route of an app you can look in to Jira Email This Issue. 

https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=cloud&tab=overview 

This allow you to apply JQL queries on top of events so it only triggers the notification when your JQL is valid. As an added bonus you can make much more advanced HTML emails too :)

[Guilhem Dupuy]

Hello,

Yes, you can achieve that using an automation rule.

You have to use an "issue field condition" filtering the values of your "Severity" field which should trigger an e-mail.

You cant then customize your e-mail.

Let me know if it helped or not,

Guilhem