Can approvers without a Jira Service Management license see tickets when using security levels?

[Maria Savignano]

Hello,

I enabled issue security levels for a Jira Service Management project. In this project, there are several workflow statuses that require approvals. The approvers are not always Jira Service Management licensed users.

In the issue security scheme, I added a rule based on a custom field value (the “Approvers” field used in each approval status).

My question is: will approvers without a JSM license be able to view the tickets they need to approve when added through this security level?

Thanks in advance!

[Marc - Devoteam]

Hi @Maria Savignano 

Approves of a JSM ticket, are not required to have a JSM license, they receive an email and can act from the email or approve via the portal.

Issue security is not needed in relation to approvals