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Can people who are Cc and Bcc be added to cases when created by email

Josh Villalpando December 3, 2020

I am new to using the email channels and have configured it to work, what I was wondering is if there is a way to add whoever is cc and bcc on the email to be added as a watcher? 

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Jack Brickey
Community Champion
December 3, 2020

Yes if they exist as customers or users. 

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