Hi community   I need to write an automation rule which identify created issue from channel PORTAL.   1. When tickets are created from PORTAL, a field "CHANNEL" appears.  -> Channel...

• Jira
• Question
• automation
• channel
• cloud
• jira-software
• jira-software-cloud
• +2 more tags...

I wonder if is there a way to know if a comment added comes from email / portal / api, etc.; channel source. I would like to filter some automation depending on the source of the comment. Kind r...

• Jira Service Management
• Question
• automation
• channel
• cloud
• jira-service-management
• jira-service-management-cloud
• +1 more tag...

Hello.    I wish to display a message on a Slack channel. Then, when I run my automation, I see the full URL of the issue. How is it possible to see only the issue key with the link i...

• Jira Cloud Admins
• Article
• automation
• channel
• link
• slack
• smart-value
• +1 more tag...

In our Service Management project, there is a ticket which supposedly was raised by me via Jira (see screenshot)     In reality, this ticket was raised by a customer via email. Usual...

• Jira Service Management
• Question
• channel
• cloud
• jira-service-management
• reporter

...he email channel to ease the transition for our users. We have added the channel's Atlassian email address as a member of the legacy email address and removed our agents therefrom, instructing them t...

• Jira Service Management
• Question
• channel
• cloud
• email
• jira-service-management
• reporter

I am new to using the email channels and have configured it to work, what I was wondering is if there is a way to add whoever is cc and bcc on the email to be added as a watcher? 

• Jira Service Management
• Question
• channel
• cloud
• email
• jira-service-management

  Hi, I have set customer permssion in Jira Service Desk that anyone can email the service desk or raise a request in the portal. But I got error as below: The error was: --------------...

• Jira Service Management
• Question
• channel
• jira-service-desk

Hi Community,   I have to create an email channel under a new project. I would like to use secure IMAP email account. The email address and the username are different. I put in all the d...

• Jira Service Management
• Question
• channel
• jira-service-desk
• jira-service-desk-server
• server

I would like to write a user report that shows issues by Channel. I can see the Channel in the issue detail view but it doesn't appear as field for reporting. I'm not able to track down a reason f...

• Jira
• Question
• channel
• jira
• jira-service-desk
• jql
• request-type