Can some will help me out which is it possible to implement Jira Automation email notification as SS

[Sreenadh]

Hi,

Can some will help me out which is it possible to implement Jira Automation email notification as mentioned in below SS.

In above SS Incident Category=earlier it is L1 now it is L2

Assigned to Group = earlier it was Service Desk now it is Supreme Team

Status=earlier it was Initial Analysis now it is In Progress (Supreme Team)

This email notification is generated Via Normal Jira notification but i want to know is this possible in Jira Automation ?

Please help me out on the same.

Thanks,

[Joseph Chung Yin]

@Sreenadh -

Yes, there is an action - Send Email for automation for Jira rule setup.  You will have to create the rule based on triggering event definition/conditions configuration, where you can set up the custom email notification.

Here is the reference for Automation for Jira - https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.