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Can't add a user

David Kerry
David Kerry
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October 10, 2024

Hi there an error message appears when attempting to add a user.

the error message states, unable to invite deactivated accounts, remove or reactivate deactivated accounts, then try again. 

however, there is no deactivated account containing the email address? 

 

 

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Samuel Gatica _ServiceRocket_
Samuel Gatica _ServiceRocket_
Community Champion
October 10, 2024

Hi @David Kerry 

Welcome to the community!

Please check the following doc Troubleshoot invite error messages for deactivated / suspended invitees 

 

I hope this resolved the issue

Best regards

Sam

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