Can't create sub-task

[Tyler Myalls]

Anyone else having this issue?

Trying to create a sub-task but get no error and sub-task doesn't display, yet the sub-task completion % is showing. 

Asked some co-workers and they have the same issue - which leads me to believe the issue is on the Atlassian side. 

[Tyler Myalls]

:)

[Paul Wiggers]

Hello @Tyler Myalls 

In our environment the Sub-Tasks work fine so there must be another reason why this isn't working.

Looking at your screenshot, there seems to be no sub-tasks attached to the work item? If that is the case, then it won't show as 100% since there is nothing to track. 

Some things to check

• Have you defined work item types as sub-tasks?
• Are the sub-tasks part of the project work type scheme?
• Have you attached and completed sub-tasks to a work item?

Can you post some full sized screenshots? We are unable to tell the complete status from the partial screenshots you have attached.

Cheers!

Paul

[Tyler Myalls]

Yes, I've defined the work type items as sub-tasks and they are part of the project work type scheme. 
I'm confused by your last bullet as that's what I'm trying to do - attach a sub-task to a work item. 

What's odd is that this was working just fine and I have not changed any settings. I have many sub-tasks already attached to work items - I just can't seem to create new ones. :(

[Tyler Myalls]

@Paul Wiggers here's someone else having the same issue. 

[JRACLOUD-93979] Subtask creation is failing without displaying any error message on the UI - Create and track feature requests for Atlassian products.

[Paul Wiggers]

@Tyler Myalls

Sorry, I misunderstood your question. I thought that the progress bar wasn't working for sub-tasks. 

Unfortunately, I currently have no input for what you are experiencing. Hopefully someone else can provide some more insights.