Can't find insight object picker field on some issue types

[Kerli Loopman]

I have an insight object custom field that works fine with "Service Request" issue types. Although I have added the field also to "Change" issue type screens, it is not present in issue view. I can see it Request types Agent view though. What am I missing here? 

[Fabian Lim · Accepted solution]

Hi @Kerli Loopman

I would check if there is a context on the "issue type".  Set it to global or add the "change" issue type to the context.

Regards,

Fabian

[Kerli Loopman]

Thanks! Yep, context was the solution. The custom field had "Applicable contexts for scheme: " set only service requests, added "Change" and it works. Thanks!