Can the Create Date and Time be manually edited on a ticket for Jira Service Desk?

[Angela Boston]

I see this answered for Jira Core: https://community.atlassian.com/t5/Jira-questions/Is-it-possible-to-modify-the-created-date-manually/qaq-p/116152.  

It makes sense that the import would work for Jira Service Desk too however I still have the question. 

I'd like to be able to update the ticket manually and that would recalc the SLAs in the issue type.  Do you know if there is a way to do this? 

[Jack Brickey]

@Angela Boston, have you attempted updating the created date via import? I think it would be a relatively easy task to test out. I'm guessing that it will update the field but unsure if the SLA would be recalculated. I would be interested in your results.

[Angela Boston]

No.  However I understand that is possible given previous research in the link I provided.  This is not a feasible solution.  It would be cool to know if SLA would recalculate in doing so though.  And also I'd like to be able to have this ability for Project Admins.  Looks like it would be best to create a feature enhancement suggestion with Atlassian. 

[Angela Boston]

https://jira.atlassian.com/browse/JSDCLOUD-7874