Can we change the order by which the tabs showing on Comments field ?

[Shubham Burghate]

HI All,

Can i change the order by which the comment field tabs showing while transition from agent view jira service management  ?

I want to make Internal comment as first preference and Reply to the customer second

#JSMCloud 

Regards,

Shubham Burghate

[Jack Brickey · Accepted solution]

This cannot be modified.

[Shubham Burghate]

Thank you for your response, Jack!

[Alex Berenfeld · Accepted solution]

Hi Shubham,

Because JSM does not offer this our team has created an app which 1) allows an agent to be prompted before sending a message to customers and 2) changes the default setting to respond internal rather than to customer.

DoubleCheck Marketplace Listing 

Please let me know if you have any questions!

Thanks,

Alex