Can we have some plugin which should call specific users when high severity ticket raised

[badana.teja]

In our organization, we use get high severity tickets when some thing went wrong, during that time we have implemented emails/SMS but those features are much enough, so we are looking to give a call to the relevant users when some high severity ticket raised. Please help if there is a better plugin or solution for this requirement.

[Ignacio Pulgar]

Hi @badana.teja ,

You may create an Automation Rule with a trigger of type Field Value Changed:

Then, check that the issue has Severity = High through a Issue Fields Condition:

Finally, you can set an action of type Send web request as explained on this awesome article targeting a phone service provider's REST API.

Hope it helps.