Can you pull customer profile information into custom form?

[Chris Jarvis]

Is it possible to pull information from a customer's profile to auto fill in a form.  If they have job title, or Department information filled in can it auto fill for them? I want them to use the user picker ti find themselves, then auto fill their department.

[Angélica Luz · Accepted solution]

Hi Chris,

Currently, it's not possible to add more information on customers' profile. The information available is only email and full name.
We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-1239
Please, click on vote and watch to receive updates about this feature.

For now, as a workaround, you can create custom fields for them to add as required on the form in the customer portal, so they can manually fill this information.
If you have a few customers, you can use automation, for example:

When it happens...
Issue created

If these match...
Issue matches: reporter in (username1, username2, username3)

Then do this...
Edit issue
Field: Job Title
Value: Support Engineer

This option will only be good for you if you don't have too many customers, otherwise, you will have to create a lot of "If" and "Then".

If you have any other question, please let us know.

Regards,
Angélica