Can you still search/view tickets if subscription cancelled.

[Cameron Bell]

If I cancel my JSM subscription, can I still search/view historical tickets?

[Jens Schumacher - Released_so]

Hi Cameron,

Just guessing here, but I think you might still be able to access the tickets, but won't be able to edit or interact with them any longer. But like @Ollie Guan said, to be sure, just get in touch with support. 

Cheers,
Jens

Released.so - Release notes powered by Jira

[Ollie Guan]

Hi @Cameron Bell ,

Do you mean that after your JSM subscription expires, you want to view historical tickets?

This is not allowed, once expired the site will no longer be accessible.

[Cameron Bell]

Thanks Ollie,

Yes that's what I meant.  We will continue the Jira subscription, but discontinue JSM.   Would still like to see old tickets though.

[Ollie Guan]

Hi @Cameron Bell ,

I'm not sure, about the impact of unsubscribing, it is recommended to consult through the service desk to get more accurate information.

https://support.atlassian.com/contact/#/