Cannot find "Choose who can view your SLA"

[E2ADMIN]

Hello there, 

We just upgraded our Jira Service Management from V4.8.0 to V4.20.2, but we are not able to see the option to set "Choose who can view your SLA" in Project settings > SLAs. 

We've conducted re-indexing, and also restarted the application, but still cannot see the option. 

Please advise.

Regards,

Yaya

[E2ADMIN · Accepted solution]

I believe this is the reason: this feature is only available on Data Center version.

Jira Service Management 4.18.x release notes | Atlassian Support | Atlassian Documentation

Ours is not Data Center version.

[Benjamin]

@E2ADMIN ,

Possibly try clearing cache on your browser or log into as incognito to see if that maybe the case.

Thanks,

Ben

[E2ADMIN]

Thanks Ben for your reply. I tried using incognito window, still cannot see the option in Project settings > SLAs. 

Regards,

Yaya