I am on the free version of Jira Service Desk, after JSM change from "Product" to "Apps" I cannot find the Menu for Jira Service Management as usual.
I want to update the Customer Information in the "Portal-only customers" menu, and following the referred the topic, but cannot do.
Here are my attached screenshot for illustration. Is any body have the same issue?
If you open JSM project, and click on the 3 dots to the right of it's name, there is a "Project settings" option in there that I use to access the config... is this what you're looking for?
No, I want to access the "Portal only-customer" under "Jira Service Management" menu, but cannot locate it. Previously I could access, but now could not. I am using free plan, not sure they remove this out of Free plan or not.
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@Service Desk Manager welcome to the community!
As we are on the paid/commercial plan i can see the JSM in the apps, i think you may need to reach out to Atlassian team for the same as you are on the FREE plan that could be the reason.
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