Cannot reopen the closed ticket

[Michael Woong]

Hi, is that a way to reopen the closed ticket?

[Ajay _view26_ · Accepted solution]

Hi @Michael Woong 

Depends on the workflow configuration. If the work flow allows you to re-open once its resolved , you may re-open it . Can you check "View Workflow" in your attached image?

Regards

Ajay

[Fabian Lim · Accepted solution]

Hi @Michael Woong

You need to add a new transition in the workflow to go back to an open status.

Instructions: https://support.atlassian.com/jira-cloud-administration/docs/work-with-issue-workflows/

Regards

[Bibiana]

what if we dont normally want that transition? this workflow is shared with multiple projects. could i clone the ticket and we put it in open again?

[Fabian Lim]

Hi @Bibiana

When you clone the ticket, the ticket will go into "Open" Status, so yes that would work.  

[Bibiana]

Thank You @Fabian Lim :D