Cannot select component in JSM

[Nate Dickinson]

I've made a list of components in JSM, but they are not clickable when trying to adjust ticketing information. I thought maybe components were created for certain ticketing types but that doesn't seem to be the case. What am I missing here? Also is there a way to see the component on the right hand nav instead of being imbedded in the description? 

[Max Foerster - K15t · Accepted solution]

Hey @Nate Dickinson

are you an agent in that project? Because a few actions require you to be member of the "Service Desk Team" (and consume an agent license).

To move components to the right-hand side, open the field configuration and move the Components fields from the Description fields section to a different one.

Best, Max

[Nate Dickinson]

Thanks Max, I'm not sure what fixed the issue, but moving the components out of the description fields seemed to fix that issue. 

[Max Foerster - K15t]

Happy to hear. Even though I'm not sure why that fixed it. 😄