Cannot show Organization field in portal's form

[flim]

Is it possible to allow user to input Organization field on service desk form on portal?

[Mayuresh Kamble · Accepted solution]

Hi @flim ,

Unfortunately the "Organization" field cannot be added to the Service desk form on the portal, It is only available at the issue view.

Regards,
Mayuresh

[Dan Breyen]

@flim with assistance from Support, I have an Automation that takes advantage of a few API calls and gets the Organization of the Reporter's Account when an issue is created, then makes sure there is only one value, and if there is one value it will edit the ticket and add the Organization to it. 

It would be nice if adding the Organization was done by default, or the Portal user picks the one they want on the ticket if they have more than one.  BUT, this is a great workaround.  I'm not the best with APIs, but you could give it a shot.

I'm no Automation expert, but that at least gives you a rough idea of what you can try to do.

[flim]

In my situation, I need to open an issue on behalf an organization, but I am not a customer of the organization, that's why I need the ability for editing the organization field on the customer portal.

I have learned from your answer that I can use API in automation. Thanks.