Capturing email during Customer creation..

[Subrata Saha]

This issue is for "JIRA SERVICE DESK SERVER and not CLOUD"

Problem -
We want to take care of a use case where the Customer credential is compromised and a hacker changes his email id so that he receives further communication in his changed email id.

Steps that might solve -
How to get hold of the email id given by the Customer for the very first time using Jira service desk API  so that we can verify based on the first trusted email. (I saw webhooks user_created for Cloud but nothing for Server)

Suggestion/Advice/Another approach -
Or Do you have any other way to solve this use case?

[Kunal Kanojia]

Hi Subrata,

Thank you so much for your question.

You can find details on how to configure web hooks in server at the following page https://developer.atlassian.com/server/jira/platform/jira-service-desk-webhooks/.

Jira Server supports multiple web hooks spanning a variety of events, including user profile events, which should meet your need.

Thank you.

Kunal

Jira Service Desk