Category problem in knowledge base

[Irina Izofatenko]

When I want to add category I get an error 

[Fahad Siddiqui · Accepted solution]

@Irina Izofatenko can you translate it in English so i can see how i can help you in this issue.

[Irina Izofatenko]

it's written cannot update category, try again in 1 min. But I have this error since we started to use KB in february

[Fahad Siddiqui]

@Irina Izofatenko as per my understanding Servicedesk user or Agent needs to be granted Create Page permission in the relevant Confluence space

[Irina Izofatenko]

I have rights, i'm admin in this KB

[Fahad Siddiqui]

@Irina Izofatenko can you see the same information from KB side? 

[Irina Izofatenko]

what do u mean?

[Fahad Siddiqui]

Logging in KB server and try to access the document which you are not able to view in JSD.

[Irina Izofatenko]

I see the document, my problem is I can't choose category for it

[Fahad Siddiqui]

@Irina Izofatenko  are you trying to choose project category and please if you can share me details of the screen shot what you have selected, it will be more easy to find out the cause

[Irina Izofatenko]

in the article I'm trying to add category for it but getting error

[Fahad Siddiqui]

@Irina Izofatenko is this third party tool? and you are trying to fetch information in Jira service desk? if yes then i would request to check the server timings if KB and Jira Prod 

[Irina Izofatenko]

It's not third party tool 

I'm try to do below steps 

Categorize knowledge base articles in next-gen service desks

Group your articles into categories so help seekers don’t have to scroll through a list of articles to find the one they want. These categories will also be added to your portal so your help seekers can easily access them.

To categorize a knowledge base article:

1. From your service desk project, go to Knowledge base.

2. Click + New category in the sidebar.

3. Enter a name for the category.

4. Enter a description for the category.

5. Click Create.

6. Click Add article.

7. Click + next to each article you want to add to the category.

8. Click Back to category. The articles you have added to the category are displayed in the category.

[Fahad Siddiqui]

Indeed, the error you are facing usually happens when you have reached the maximum number of articles allowed in that category. Currently, Jira Service Desk has the following limits:

- 20 Categories per Service Desk

- 50 Articles per category

We have the following feature request to increase that limit:

- Increase the limit of the KB categories 

For now, I suggest you to use a different category to add your article or check if there are any deprecated articles that can be deleted in the current category.

Let us know if you have any questions.

[Fahad Siddiqui]

@Irina Izofatenko 

Did you get chance to check the above solution provided from my end.

[Irina Izofatenko]

I understood about limit but it doesn't fit our needs unfortunately (

[Fahad Siddiqui]

Hi, @Irina Izofatenko as of now only i can suggest to vote for the below reported issue.

- Increase the limit of the KB categories so there can be increase on the limit

[Fahad Siddiqui]

@Irina Izofatenko if my answer had help you out in understanding error message you were getting then please accept the answer so that it get closed.

[Irina Izofatenko]

yes it's closed

[Fahad Siddiqui]

Please click on accept answer.