Certification and Satisfaction

[Gabriely Gavanski]

Hi folks
I wonder if there is a possibility when the customer will certify the issue he may already give the satisfaction rating, instead of being sent by email?

[Angélica Luz · Accepted solution]

Hello Gabriely,

Currently, Service Desk only sends the survey through email, it's not possible to set it to show in the portal once the ticket is closed. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-8055
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica

[Gabriely Gavanski]

I already vote, thanks