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Change SLA on resolved issues

Andreas Sundvall
Andreas Sundvall
Contributor
October 9, 2022

I've googled this but not found any actual info other than older posts, but is there a way to change the SLA for issues already resolved?

Scenario:

We have a number of issues that has been handled but had the incorrect classification, so all have met the SLA when they in fact should have breached the SLA.

Now I can't correct this, what it seems, and is left with skewered data. 

Is there any way to change the SLA once it's been met?

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