Changing the view of approval. Need to re-arrange by approver

[Spartans]

I have a project in JSM in my organization account and I have some minor changes in the view pattern.

When we set up the approval, we receive a mail in which, when the approver clicks on the "view request" option, it directly comes to a page where it shows the detail which are filled using forms.

Now is there any way for arranging it by our side.

Like We have  on the right side

Status

Request types

Shared with

Approvals.

So by this view, they were asking for changes in this flow

Status --> Request type --> Approval --> Shared with.

If there is a option for that. please help me with the steps for proceeding it

[Kris Dewachter · Accepted solution]

Hi @Spartans ,

By default, there is no possibility to change the layout or the order of the fields in the portal view of a ticket.

Best regards,

Kris

[Spartans]

Is there any other alternate ways for making it or not in any way @Kris Dewachter 

[Kris Dewachter]

Your best shot is to have a look at an external app.

"Refined for Jira Cloud" might offer you what you need.

https://marketplace.atlassian.com/apps/1218481/refined-for-jira-cloud?tab=overview&hosting=cloud

[Brant Schroeder · Accepted solution]

@Spartans You might also consider https://marketplace.atlassian.com/apps/1220300/theme-extension-for-jira-service-management?hosting=cloud&tab=overview