Check feasibility to transfer ticket from one project to another Service Project

[Rupali Mohanty]

How can we transfer ticket from one project to another service project

[Max Foerster - K15t]

Hi @Sebastian Krzewiński

Additionally, to what Sebastian wrote, you should make yourself familiar using the official Atlassian docs regarding the topic: Move a request to another service project 

Best, Max

[Sebastian Krzewiński]

Hi @Rupali Mohanty 

Technically this is possible by moving ticket from one project to other one but you need to be aware that:

- issue key will change (this can confuse user)

- request type from new service project need to be assigned to ticket to keep user access to the ticket via portal (tip: see this doc or use automation rule)

Regards,

Seba

[Rupali Mohanty]

Thank you for your answer. Let me apply it on my end