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Yolanda Vega
Yolanda Vega June 25, 2019

Why can we no longer see the details of a ticket once it’s been closed/resolved?

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Victor Mutambuki
Victor Mutambuki
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June 25, 2019

Yolanda,

Would you please take a screenshot for clarity purposes.

Victor

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Yolanda Vega
Yolanda Vega June 25, 2019

VAYA 2.JPGVaya 1.JPG

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Victor Mutambuki
Victor Mutambuki
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June 25, 2019

Yolanda,

Thanks for the screenshots. What other info are you looking for? Both reporter and agent screen views seem ok.

Only thing that is missing is the request type in the agent view of ticket.

Victor

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Yolanda Vega
Yolanda Vega June 25, 2019

Missing details... 

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Yolanda Vega
Yolanda Vega June 25, 2019

Customer Portal...

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Victor Mutambuki
Victor Mutambuki
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June 25, 2019

Yolanda,

Info from charles young is missing in the reporters/customer ticket.

Is the description field present?

Victor

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Yolanda Vega
Yolanda Vega June 25, 2019

Yes...

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Yolanda Vega
Yolanda Vega June 25, 2019

Fields that are in the forms.Vaya 3.JPG

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Yolanda Vega
Yolanda Vega June 27, 2019

Description is missing...

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Yolanda Vega
Yolanda Vega June 27, 2019

In the portal...

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