Color Code Service Request Status in Ticket Queue

[Dawn DeBolt]

Has anyone been successful color coding tickets with specific statuses? For example - Waiting for Support could be "red",  In Progress could be "green", Waiting for Customer could be "orange", etc.  All of our statuses have a light blue highlight and the text is dark blue as shown below and it would be "nice" if we could color code them so they stand out better and are "differentiated" in some way.  

[Marc - Devoteam]

Hi @Dawn DeBolt 

Ootb this is not possible.

It might the marketplace has offerings to change the colouring.

But as @Kristján Geir Mathiesen mentioned, this can't be done in Jira, ootb.

[Dawn DeBolt]

Thanks for responding - that's a bummer! 

[Kristján Geir Mathiesen]

Hi @Dawn DeBolt 

Where are you trying to do that?

On a board, on the Issue itself, ...

I think each status gets a color according to the "Status Category" it is assigned to and that this cannot be changed.

Best,
KGM

[Dawn DeBolt]

Hi Kristjan,

In our ticket queue ... see screenshot. 

[Kristján Geir Mathiesen]

Thanks for the screenshot, @Dawn DeBolt  Yes, those are the "Status Category" colors Atlassian assigns to statuses. There are 3 "Status Categories":

In the Cloud, these colors are not customizeable.

HTH,
KGM