Configuring SLA's

[Chris.Shadbolt]

I'm sorry, but another dumb question......

I have created a project and created organisations and customers. Is it possible to create different individual SLAs for each organisation?

[Mikael Sandberg]

Yes, that is possible. Your SLAs are based on JQL, so you could base it on organizations. Have a look at Create SLA goals based on customer details for more information.

[Fabian Lim]

Hi @Chris.Shadbolt

Yes you can create different SLA by organizations. You can use the "organizations" field to filter your SLAs.

Good luck.