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Copying attachments to linked tickets created using automation

Gee Udobang
Gee Udobang January 26, 2022

Hi,

I noticed that when the linked ticket is created from a JSD ticket using automation rule, the attached file(s) is not copied over. How do I include the attachment.

This is automation rule attached.

Auto rule.png

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Brant Schroeder
Brant Schroeder
Community Champion
January 26, 2022

@Gee Udobang This is not currently possible in cloud automation.  There is a feature request here that you should vote for and watch,  https://jira.atlassian.com/browse/JRACLOUD-75991

If this is something that you need to have the app deep clone for Jira provides this functionality.

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