Create Jira ticket thru email using external email address

[Christopher Rampola]

Can we create a ticket in Jira thru email using a non-domain (external) email address?

[Jack Brickey]

Sure as long as either 

• you have added the external email as a customer
• you allow anyone to send in requests by email and the will be added as a customer 

[Christopher Rampola]

* I've already added the email as a customer to the Project

* If I don't allow or add the domain, it won't work?

[Jack Brickey]

It should work unless you have restricted access to only your domain. Are you saying that you’re testing and it is not working?

[Christopher Rampola]

Yes - we've restricted it only to our domain.

Thanks for checking!