Created a rule to reopen Done tickets but "Resolved" field not clearing

[Dan Langenberg]

I have setup a rule that reopens tickets in the "Done" category when a customer/Reporter adds a comment. The automation functions great and reopens the tickets. 

The problem is that the "resolved/Resolved Reason" field does not clear. 

After digging I discovered that I need to add a post function in the transition step. I have done that by adding the post function that will clear the resolved field. It is not working. 

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[Lacy Saute]

Hi Dan! In your post function, change from Resolved to Resolution and that should fix it. Resolved is the date/time a work item is resolved.

[Dan Langenberg]

ok, thanks for the tip. I will go make the change and then let you know if it works

[Dan Langenberg]

@Lacy Saute 

The Resolution Field is still not clearing out. Any other ideas?