Creating a Forwarding rule on Outlook to our jira site to create ticket

[Alberto Dominguez-Ramirez]

We (IT) are trying to create a forwarding or redirect rule that sends some notifications emails that we receive to our jira site (mhd@speptest.atlassian.net)

Our Outlook rule is as follows:

Condition: Subject includes-Antigena Email Notification

Action: Redirect to/Forward- mhd@speptest.atlassian.net

Our goal is to get the notifications sent to the email so that a ticket get's created. 

We have tried both Forward and Redirect but both are not working. Thanks for any help. 

[Adam Taylor]

We are also facing issues with this however, we can see a ticket creating yet outlook is reporting an error '

Delivery has failed to these recipients or groups:

Your message wasn't delivered because the recipient's email provider rejected it.

We can forward the message and then it creates but gives the message above afterwards. If leave a rule in place within Outlook to automatically send the ticket doesn't get created.

@lewis gardner FYI