Dear all,
I am trying to create an automatic rule for issues that are created in any day of the week and if are not updated (status, estimations, replies to the customer) within 7 days I would like to send an email to all the interested parties to review the case and take appropriate action. This would be a great reminder for the Service Desk team for their pending duties.
I already had a look at the list of the triggers and it's clear that I can create an automation for Field Value Change/Issue updated/Issue transitioned, but what about those that are not being taken into consideration?
Regards,
Shpendi
There are a couple of approaches here that I would suggest:
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