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Creating articles /Support documentation in JSM/confluence

albert_pinto
albert_pinto
Contributor
September 10, 2021

Is there a way to build documentation into the JSM knowledge base that refers to documentation created outside. Any tips and tricks associated with building the knowledge base for the products in confluence?

 

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Pramodh M
Pramodh M
Community Champion
September 10, 2021

You are looking at one of the good use cases that confluence can achieve.

https://www.atlassian.com/itsm/knowledge-management/self-service-success

To setup knowledge base please follow the doc here

https://support.atlassian.com/jira-service-management-cloud/docs/link-confluence-spaces-to-your-service-project/

Thanks,

Pramodh

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