Creating custom queues for approvers and participants

[Bernardo Sobrino]

Is there a way to create a queue to see which tickets the logged-on user is listed as a participant and another for the tickets the logged-on user is listed as an approver?

[Harrison Ponce · Accepted solution]

Hi @Bernardo Sobrino , great question and use-case here! You can definitely set up some queues based on filters to show this dynamically to the logged in user. When setting up your queues, I would suggest something like the following in your JQL:

For tickets that need my approval:

"Approvals[Approvals]" = myPendingApproval()

 For tickets where I am a request participant:

"Request participants" = currentUser()

You'll may want to add other pieces to your JQL alongside these to filter down further.

Give that a shot and let me know what you think!