Custom Dynamic Field for Stakeholder Email Templates

[thomas_sousa]

Is there a way to add custom dynamic fields in order to add them into email templates for stakeholders?

[Valerie Knapp]

Hi @thomas_sousa , thanks for your post. 

Please can you explain a bit better what you'd like to achieve? So you have a ticket, are you saying you want the person who opened the ticket to be able to fill in dynamic fields in the form through the portal? And then you want to use these values in emails?

You should be able to send custom emails through automation with custom fields.

Do you have an example of the type of email you want to send so we can get a better idea? 

Best wishes