Custom Field in Queue

[Raymart Cruz]

Is there a way for the Group field in the ticket queue can be clickable like Assignee and Status?

Group Field is a select list (single choice) custom field

[Joseph Chung Yin]

@Raymart Cruz 

Hi Raymart:

Unfortunately, it is not possible since the group field (based on your description) since accessing group (i.e. group members listing etc) are part of sys admins rights based on my knowledge and experience.

For agents, he/she will only be able to see the group name and cannot drill into the groups further.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.