Custom Field

[Raymart Cruz]

Hi All,

Do any of you know what is the custom field name  of "Raise this request on behalf of*"?

[John Funk · Accepted solution]

Hi Raymart,

It's a system field that comes built in with JSM, it is not a custom field. They only people who will see this on the form are JSM Agents. 

[Raymart Cruz]

Thank you :)

[Nic Brough -Adaptavist- · Accepted solution]

It's for Agents to tell us whom they are raising the request for (imagine an Agent is on the end of a telephone and the customer is explaining the problem, rather than going to the portal or email - the Agent will want to record who the customer is)

[Pavel Kovařík · Accepted solution]

That means that you can request access  for your self or for your colleague (In case you are team-leader or something like that)