Custom Portal URL with own domain

[Leon]

I thought i read somewhere that you could customise the domain of the customer portal but i cannot find it anymore.

Instead of pointing customers to this url

https://xxx.atlassian.net/servicedesk/customer/portal/3

I want customers to use

https://servicedesk.companyname.com

[Dirk Ronsmans · Accepted solution]

Hi @Leon

A solution provided by Atlassian for custom domains doesn't exist yet. There is an ongoing development issue for it (https://jira.atlassian.com/browse/CLOUD-6999)

Like @Dave Bosman [Realdolmen] mentions you can always set up your own url and point it towards the instance as a redirect. You cannot use it as a full mask option as the links on the site will redirect to the official cloud url.

One plugin that I know of that places itself before the instance is Refined (https://marketplace.atlassian.com/apps/1218481/refined-for-jira-cloud?hosting=cloud&tab=overview ) this redesignes your portal and should allow you to use a custom domain.

[Remi Arquier]

Yes Refined is indeed a very beautiful app, but as Atlassian doesn't provide anonymous login in their API to third parties like Refined, this force customers to create an account, which is already a bad thing in itself. But worse than that, the customers are redirected to the default portal after they sign-up, because, again, Atlassian doesn't provide "redirect after sign-up" feature in their API.

So, Refined would be a very good (and beautiful) solution if Atlassian would give them  a better API.

Please do it asap.

In 2022, a url domain change is seen as suspicious and as a potential source of password fishing.

[Patrick Hylla]

Hi

We had the same Request and have been in the admin.atlassian.com find a solution.

Under Products -> Product URLs -> Custom domains can you add a Custom Domain

Then you must select the Product for the Portal

Jira Service Managment

https:// xxx.atlassian.net/servicedesk/customer/portal/3

the Applies to

Help Center

Then creat a Custem Domein vor your Portal

Specify your domain
Domains must follow the format of subdomain1.subdomain2.domain. Both subdomains are required for security purposes.

AND IMPORTANT, scroll Down to the Option

Redirect URL
Add an optional redirect
Make your custom domain easier to remember with a simpler redirect URL. When someone uses this URL they’ll be redirected to the custom domain.

Redirect URL (optional)
in dies Field, you can insert your old URL

https:// servicedesk.companyname.com/

Then Atlassian create you the CNAME for your Domain Controller

Regards
Patrick

[Patrick Hylla]

double

[Dave Bosman [Realdolmen]]

Hi @Leon 

You can't change it.

But you could point your own (sub) domain to the url in the dns settings of the domain. 

Regards

Dave

[Aaron Kraft]

We have done that, but it's really unprofessional for our customer facing JSM sites.