Custom field in Help Center -> Request list

[flim]

I have a custom format ticket field but I cannot show it in the request list from Help Center, is there a setting for adding custom fields?

[Joseph Chung Yin]

@flim -

Unfortunately (out of the box) in the Requests UI, one are limited to the fields that you can expose to the UI as a column.

You are limited to what column (fields) that you can expose to the Requests Listing UI in the portal.  You can click on "Customize" option, then you can see what are the fields that you can add out of the box.  You will need to search for third party add-on via Atlassian Marketplace that may support your ask on adding the "custom field".

Below is what you have from the JSM product (out ot the box.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Elitsa Velikova _Nemetschek Bulgaria_]

Hi @flim ,

The standard issue search is indeed quite limited.

If you are open to using addons, you can check the app that my team created, called Advanced Portal Reports.  It provides your customers on the portal with an extended search - a table report where they can see, search, filter and export all their Jira Service Management tickets, including any custom field and many additional details (like SLAs, etc.), with a very simple UI.

If it sounds helpful you can try it free for 30 days.

Cheers,

Elitsa