Customer CSV Import

[Peter Vane]

Hi

New to Jira.

Have imported existing tickets from old system. Used the Reporter field to import the email address of the customer (all external customers and I have allowed them access)

All of the emails have turned up in the project but the Reporter field in any ticket shows Anonymous.

Can anyone guide me - should I look at the import process again or is that expected behaviour.

Thanks.

[Joseph Chung Yin · Accepted solution]

@Peter Vane -

Welcome to the Community.

Have you verify via Administration that those users exist in your new system? If not, you will need to get those users accounts created.  I believe once you created those users accounts, then the issues should reflect the reporter properly.

Here is a link on how to bulk add customers - https://confluence.atlassian.com/confeval/jira-service-management-evaluator-resources/jira-service-management-bulk-add-customers

Ideally, you would add customer first then conduct your bulk issue tickets import.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.