Customer Notification Variable Add/Customize

[Santhosh Raj]

We are trying to build a Customer Notification template model for customers and wanted to show the Assignee name alone and not the Approver names in portal. 

So is there any other variable can be added in notification section customized like smart variables.

[Cristian0791]

Hi @Santhosh Raj 

I don't think "Customer notification" not support smartvalues as: {{assignee.displayName}}.

The only variables that you can select are the ones from the list.

For your solution you can build and automation with Automation for jira and used the smartvalue mentioned by my colleague @Nikola Perisic but please beware that you have a limit on automations run according to you Jira plan. 

[Santhosh Raj]

That won't be needed then. If we can able to create a Variable for it then it would be fine @Cristian0791 

[Nikola Perisic]

Hello @Santhosh Raj 

Have you tried {{assignee.displayName}} ?

[Santhosh Raj]

It is not working as expected. gives the same output. 

Variable shows same in output mail @Nikola Perisic 

[Nikola Perisic]

This only works for Jira automation rule but for customer notifications this won't work.

[Santhosh Raj]

So any options for creating variable in that Customer Notification 
"Insert a Variable:

Where we can create a new variable by ourself @Nikola Perisic 

[Nikola Perisic]

You cannot create the variable, you can only choose the variables from this menu.

[Santhosh Raj]

Thanks @Nikola Perisic