Customer Portal add columns

[Jira Brayco]

Where can I add customer portal columns from?

[Mark Segall · Accepted solution]

Hi @Jira Brayco - If you're talking about the the requests screen located here, there are only a limited amount of columns you can set natively:

https://YOURINSTANCE.atlassian.net/servicedesk/customer/user/requests?page=1&statuses=open

When you navigate to the portal as a Jira Admin, you should see a Customize tab on the right side of the page.  This will allow you to make those minimal tweaks.

There are marketplace apps that can allow you to extend capability.  However, due to API restrictions, most are a little awkward from an end user experience so you'd need to also factor in customer change management.

[Jira Brayco]

That is the view I mean. I can't find where I can add another field.

Thanks!

[Mark Segall]

If you see the Customize tab on the right (you need to be a Jira Admin), you'll see the only options available which are refined to just a handful of standard fields.  If you want custom fields, you're going to need a marketplace app. 

[Denitsa Stefanova]

Hi @Jira Brayco ,

As @Mark Segall said, there are apps that allow you to add and customize columns on the customer portal. The app that my team created, Advanced Portal Reports, is also very user friendly and easy to work with...  We'll be glad if you give it a try, because we're sure that its many features will be of use.

Cheers,

Denitsa

[Jira Brayco]

Thanks!