Customer account in JSM

[Ireneusz Jaszczak]

Can anybody tell me, why when I'm going to customer profile in project:

I have this view above? Shouldn't be some customer page info, where I could change information about the customer, like what name should be visible on this email?
If this is not managable from the JSM, so where is managed?

[Jack Brickey · Accepted solution]

Because Customers are not licensed users and therefore do not have a profile. Your next question then might be – so why do I get the option to view the customers profile? To wit, I would respond, very good question and something I wish Atlassian would fix. Actually what I wish for is that Atlassian would support customer profiles.

[Ireneusz Jaszczak]

ROTFL!!!! Man, You got me, that would be my next question :)

[YY Brother]

Yeah, I have the same question. It seems that the artical is not correct https://support.atlassian.com/user-management/docs/manage-jira-service-management-customer-accounts/

[Jack Brickey]

Hi @YY Brother , which question exactly are you referring to and what are you referring to as inaccurate in the article?

[YY Brother]

There's no entry to management customer accounts.

[Jack Brickey]

What you see should depend on which version you have...

what exactly are you seeing? Are not able to find your customers?