Customer can't received invited email

[Wayne Yang]

I sent Invited email for customer, but customer can't received invited email

and help center don't have reset password.

[Rishabh Jhawar]

Hi,

Did you check for:

1. Customer Notification

2. Is the invitation emails blocked by recipient's organization email spam filters?

[John Funk]

Hi Wayne,

You can open a support ticket with Atlassian and have them check their Suppression list to see if the email address is on it. 

https://support.atlassian.com/contact/#/

[YY Brother]

Hi @Wayne Yang 

Do you add customers to Portal through People in JSM project setting? If so, but no email sent to customers, please check the customer notificaiton in project setting.

Hope it helps.

Thanks & Regards,

YY哥， Atlassian Solution Consultant

填空题咨询

融合全球领先智能工具和管理理念，提升企业效能，助力企业加速创新。