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Customer created but email not recevied

McDonald Support
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May 14, 2018

earlier whenever i create a new customer, the emails were triggered and newly added customer were getting the invitation email. but now whenever i add new customer , the emails are not triggered and why i check the customers inbox, the invitation email isn't there.

1 answer

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vbaldo May 14, 2018

Hi

Can you make sure your customer notification are enabled

go to your service desk > settings > customer notification and cjheck if they are enabled

McDonald Support
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 14, 2018

For which Default Rule do i check?

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