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Customer getting unwanted notifications

cedwards
cedwards
Contributor
October 26, 2020

We have a customer saying he is being copied on support tickets and does not want to be.  He is not shown as Reporter or Request Participant.  Any idea why?  Thanks!

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Jack Brickey
Jack Brickey
Community Champion
October 26, 2020

inspect one of the issue he/she is getting notified on closely. Ensure they are not reporter, request participant or watcher. If that all look clean then inspect Automation for any hidden notifications. Finally ask them to forward the notification email to you and inspect closely to see if you can find the source.

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cedwards
cedwards
Contributor
October 28, 2020

Thank you!  We've changed automation.

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