Customer permissions in Service Desk

[AA_PH]

Under "Customer permissions" there is "Who can access the portal and send requests to XXX project?"

Is there a way to separate this permission?

Allow anyone to send email (create ticket in service desk)

Do not allow anyone to see "the portal"

[Angélica Luz]

Hello @AA_PH,

Thank you for reaching out to Atlassian Community!

When customers or users are added to a Service Desk project, they will have permission to access the customer portal, and currently, it's not possible to block this. 

There is a feature request suggesting the ability to disable the portal:

• Possibility to disable customer portal

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica